The History of ONO

The idea takes form The news media has always made efforts to be accountable to the public it serves. As far back as the 19th century, editorial standards covering accuracy, impartiality and respectful behaviour began to be codified and made … Read More

Al JaCoby – The First ONO President

“He was a really fine person, even if he’d never admit it.” Those are the words of good friend and former San Diego Union-Tribune colleague, Bob Laurence. He was describing Al JaCoby, newspaperman, mentor and my friend for nearly four … Read More

List of ONO Presidents

1980-1985 Al JaCoby, The San Diego Union-Tribune 1985-1986 Harry Themal, Wilmington News-Journal 1986-1988 Clair Balfour, Montreal Gazette, Canada 1988-1990 Bob Kierstead, Boston G;obe 1990-1991 Henry McNulty, Hartford Courant 1991-1992 Kerry Sipe, Virginian Pilot 1992-1993 Dave Bishop, Ann Arbor News, Michigan … Read More


…a pamphlet produced by ONO in the mid-1980’s explaining what a news ombudsman is and why the world needs them.


The novel coronavirus COVID-19 is a huge and all-consuming story, and likely to remain one for some time. The pressures on working journalists in covering such a fast-breaking and high-impact story are immense.  Reporters are working long hours on a … Read More

The ONO Handbook

The ONO Handbook is a concise and helpful guide for News Ombudsmen, It has been updated with a new section on digital newsrooms and social media, and is now available as a free e-book. You can access it here

ONO Newsletter February 2020

REGISTRATION IS NOW OPEN FOR THE 2020 ONO CONFERENCE IN COPENHAGEN “ROBOTS, GIANTS AND VILLAINS – Challenges to Journalism from Artificial Intelligence, Technology Companies and Governments” Copenhagen, Denmark, May 17–20, 2020 We look forward to seeing you at this year’s … Read More

2020 Conference

This page contains background information on the ONO Conference themes for 2020. Please note that the original plan to hold the conference in Copenhagen, Denmark on May 17-20 has had to be postponed due to the travel and health risks … Read More


ONO Newsletter August 2019

This month’s topic… Who are you calling a racist? President Trump’s tweets and public comments targeting four Democrat congresswomen – Alexandria Ocasio-Cortez, Rashida Tlaib, Ilhan Omar and Ayanna Pressley – provoked huge controversy and reaction. After telling them to go … Read More