When veteran journalist Daniel Okrent joined the New York Times as the newspaper’s first public editor in 2003, he entered a newsroom reeling in the wake of the Jayson Blair scandal and found himself critiquing the work of some of the best reporters in the country—many of whom were unused to having their work questioned. As a result, he says staffers “were very, very dubious, and in some cases openly hostile” toward him. ”
Being the complaint department at The New York Times
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