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c/o Jeffrey Dvorkin Executive Director 775 Manning Avenue Toronto, Ont. M6G 2W7 Canada Tel.: 416-537-2892 Click to e-mail
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We were wrongThe Courier Journal © 1999
For 32 years, The Courier-Journal has taken pride in the belief that it
appointed the first newspaper ombudsman and launched the international
newspaper ombudsman movement.
We were wrong.
We didn't know that the concept had already been operating for many years in
Japan when, in 1967, C-J editor and publisher Barry Bingham Sr. established
the post here and John Herchenroeder became the first to fill it.
Over the years since, Herch and his successors (I'm among them) have
listened to and acted on thousands of calls from readers with concerns about
the newspaper. We've also supported an international organization of people
with similar jobs, the Organization of News Ombudsmen, aptly known as ONO.
Our error came to light when ONO's executive secretary Art Nauman revised a
brochure that included the movement's history and circulated it among
members of ONO's board of directors.
Board member Osami Okuya of the Yomiuri Shimbun in Tokyo saw a problem: His
newspaper had established an ombudsman committee in 1938.
As Okuya researched the issue, he discovered that another Tokyo paper, Asahi
Shimbun, announced in 1922 that it was establishing a panel to receive
reader comments about errors.
When I asked Okuya to share what he'd found, he kindly sent a thick sheaf of
documents, all in Japanese. Keiko Kuwabara, director of the Japan Center of
Greater Louisville at Indiana University Southeast, graciously helped
translate the beautiful script that was, she said, the Japanese equivalent
of Shakespearean English. From Okuya, Kuwabara and Nauman, this is the story
that emerged:
In 1922, Asahi published a story saying that it was forming a committee to
deal with a growing problem. Newspapers, pressed for time on deadlines, were
making mistakes. Usually the paper would later apologize for the errors, but
a lot of people were concerned. The newspaper feared that the newspaper and
ordinary people couldn't cooperate.
The ombudsmen committee would try to prevent that kind of situation by
investigating when necessary and apologizing or solving the trouble. It
would try to be fair and make everything fair, the paper said.
''The writer really insists how important it is,'' Kuwabara said.
Asahi credited the idea of the committee to the old New York World, which,
it said, set up a similar system called the Bureau of Accuracy and Fair
Play, in New York City in July 1913. (I have read the New York World for
that period on microfilm until my eyes crossed without finding the story
Asahi cited. The World is no longer published, so tracking its committee may
be a good project for a future journalism student or historian.)
By 1938, Yomiuri Shimbun was having to deal with many lawsuits prompted by
news stories. It established a committee to ''improve the quality of our
newspaper.''
The staff began by comparing each day's editions with competing Tokyo
dailies. Then, in 1951, it invited readers to contact it with complaints or
comments.
Today the Yomiuri Shimbun has a circulation of several million and a
23-member committee whose members specialize in various types of complaints.
The committee meets daily with editors who, by all reports, take the
ombudsmen very seriously.
Clearly, in the spirit of the movement's beginnings, The Courier-Journal
owes an apology to the Japanese newspapers and thanks to Okuya for his help
in setting the record straight.
We aren't alone.
Nauman noted in a message to ONO members that journalists, scholars,
master's degree candidates and ombudsmen have all assumed over the years
that the movement started here.
So we all violated a cardinal rule of journalism: Don't assume anything.
This column appeared in The (Louisville, Ky.) Courier Journal in October
1999.
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